Call into our store for caring professional shoe fitting for people with problem feet. Now taking appointments for Healing Lomi Lomi Massage .

Frequently Asked Questions

How do I find my size?

A Size Chart is available on all product pages to assist you with purchasing the right size online. To view the Size Guide simply click on the ‘Size Guide button below the size options of a particular shoe and a Size Guide will pop up with some additional information on size conversions and how to measure your foot correctly at home.

The shoes I want are not available in my size, what should I do?

The stock availability on our website represents all stock held in our warehouse and retail stores. Therefore, if stock is not available online it will unfortunately be sold-out in store as well. You are welcome to give our store a call by phoning 035232 1111 and we may be able to suggest an altrernative that may be suitable for you.

What Shipping Methods are Available?

We find that Australia Post is the most reliable and the most cost effective, particularly if you do not live in a capital city or larger town.

How long will my delivery take?

In most instances delievery to capital cities and larger towns will be 3-4 days during normal times, during busy periods and to smaller out of the way places, delivery can be up to 10 days. If you require delivery sooner you have the option of purchasing express postage at $19 to ensure fast delivery within 2-3 days.

How do I track my order?

After dispatch, you will receive a confirmation email containing your tracking number. To track your order, head to the australia post website and enter your tracking number. Please note that tracking numbers can take up to 24 hours to update.

How do I return my shoes if they do not fit?

Simply give us a call on 03 5232 1111 or email us and we will send you a Reply Paid number to send the footwear back to us. 

Returns must be made within 30 days in original box with no damage, damaged boxes will incur a $15 restocking fee.